We want you to feellike the casino is a second home, and that means making sure you know the insand outs of our software, your account, and the casino itself from top tobottom.
While you can always contact our knowledgeable support staff to help you find your way around or answer a question that’s been pestering you, we’ve compiled a list of answer to the most frequently asked questions our staff receives. This way you can save yourself time and get back into the games you love to play, faster.
We’ve divided the questions into categories to help our players to navigate the list more conveniently. Click on any of the links below to automatically be led to that section of the FAQ list.
Download – How to download, install, and operate the 21Nova software
My Account –Setting up and maintaining your online casino account
deposits – How you make a deposit and how we keep your money and information safe
Withdrawals – How we get your money to you
Bonuses – A full list of our stellar promotions with all the details
Games - A complete and categorized library of our game selection
Cookies - What is a cookie and for what are they used?
To begin playing for fun or for real money, just download the 21Nova Casino software. This ensures you’ll have a faster and more stable gaming experience than if you were to rely on an in-browser, instant-play option. Get the best in online casino entertainment right on your PC to enjoy at your leisure. More than 200 games are waiting for you today.
Do I have to download the software every time I visit?
One download and installation is all it takes to get set up and be ready to play. You can create a desktop shortcut or navigate to the software through your computer’s ‘Start’ menu to launch the casino anytime you like.
How do I register and open an account?
All it takes to register an account is to download and install the 21Nova Casino software. Once done, open the software and click the register button to create a real-money account. All information provide is kept confidential and is protected by the most modern encryption software.
What should I do if I forget my log in information?
If you forget your username, password, or both, you can contact support 42/7 to aide in recovering your account information. Contact customer support by email at 24/[email protected]
How can I make a deposit?
The first step in making a deposit is to download the casino software. Then register an account. Once you have chosen a username and password, you can log in to your secure casino account and fill in your financial information to make a deposit. This is done by selecting the Real Money option and navigating to the ‘Cashier’ section in the software. Then select your preferred deposit method, how much you want to deposit, and confirm your deposit. Then you’re ready to play casino games for real money.
Does 21Nova have a deposit limit?
Deposit limits are imposed depending on your selected deposit method. You can check the list of deposit limits in the table of available methods in the casino cashier’s banking section.
How do I withdraw my winnings from the casino?
Players seeking to withdraw their winnings must submit an official request. A short processing period is required and while this is taking place a request will be displayed as ‘waiting’. A request can take as many as four (4) working days until processing is finalized. It is possible to cancel a request while it is in processing and have the money returned to your casino account. Please note that any withdrawal request may be denied by 21Nova Casino due to security concerns.
How can I trace my financial transactions?
Your casino account has a convenient tool to track your financial activity under the ‘Transaction History’ tab. It tracks all your deposits, withdrawals and other financial requests.
What is a bonus?
21Nova Casino bonuses have two main functions. The first is to make winning a more common occurrence for our players. The second function is that you can play with an amount of money that exceeds your initial deposit. Bonuses also grant the ability to explore more of the gaming variety the casino has to offer.
When do I receive my ‘Refer A Friend’ Bonus?
According to the terms and conditions of the ‘Refer a Friend' both players must make an initial deposit before a bonus is released. Once these requirements have been satisfied, the bonus will be released. If you find you have satisfied the requirement, but not received the bonus, please contact customer support at 24/[email protected]
What Games are offered at21Nova?
21Nova Casino has an excellent selectionof over 200 online casino games in several varieties, including Slots, TablesGames, Arcade Games, Keno, and Video Poker. Beyond these there are many more,including progressive jackpot games with rewards that routinely reach into themillions. We’re constantly expanding the game library as well, meaning thelibrary is getting bigger all the time. We let all our players know as soon asa new game is released and becomes available for play..
At 21nova Casino we have over 80 of the best online games ranging from VideoPoker, Blackjack, Progressive Slots, Video Slots and Craps to Roulette,Baccarat, Keno and Arcade Games. Aside from these mentioned there are many moreavailable online. We are continually developing new games and you will benotified as soon as they become available..
How is the game result controlled?
What are cookies?
Cookies are little bits of data that websites store via your web browser. They improve your experience with every visit by remembering your preferences, such as desired language, time zone, and even log in information. When you visit often, you’ll find you won’t have to select all of these preferences. Keep in mind that cookies cannot carry viruses and are unable to transmit malware or other nasty programs onto your PC.
21Nova uses ‘preference’ cookies to remember the many preferences you select when visiting the casino. This includes your language preferences, time zone, preferred currency, an accurate balance for your casino account and helps to make sure you have the most up to date information. Cookies also help us to ensure you have full access and functionality in regard to your account when you visit the casino.
‘Intrusive’ cookies are cookies that identify you and observe your specific activity on the web with the intent to offer you targeted advertisements. We don’t include the use of targeted or ‘intrusive’ cookies at any time.
The Remember-me function is one that allows you save all the above-mentioned preferences including your login credentials. Select the 'remember me' function to store these details for your next visit.
Login cookies are an essential function at the casino, which ensure you can login to the site and that your casino account details are authenticated. These details include balance, payment details, and currency. We encrypt these details to maintain your security.